Return policy & refund Policy

techubiz.com strives to provide our customers with excellent assistance and with a fair return services. We promise a working activation of the purchased software or your money back! To ensure our customers are satisfied with the product(s) they order, we offer a 15 day return period. Please note that digital products can be refunded only if they are not valid/working (online/phone activation fails) and this is requested via email or live chat within 15 days of the purchase. More information of when we do accept the return can be found bellow.

Our promise is that if you contact us for help within the first 15 days of purchase and we cannot fix your activation problem, we’ll provide a FULL REFUND IMMEDIATELY.

All Products sold on techubiz.com includes 1 year of support warranty.

Digital licenses can only be refunded in the event of a technical failure. We do not accept returns or issue refunds for licenses that have already been activated.

Our Promise

We strive to accurately describe and deliver all our products and services. If a license key is defective and we’re unable to resolve the issue, we guarantee a replacement or full refund.

To request a refund, contact us within 30 days of purchase at support@techubiz.com, including your order number and license key.

⚠️ Note: Techubiz.com is not responsible for local system issues (e.g., OS corruption, malware, hardware faults) that affect software performance.

WE ACCEPT RETURN WHEN

The product is defective, not valid/working (online/phone activation fails) (defective licenses will be replaced or refunded depending on customer’s choice.)
You report the issue within 24 hours of delivery and provide proof (e.g., screenshots, activation error codes).

The key is defective and we are unable to fix the issue
We fail to deliver the Product Key via email
Office 365 domain or subscription is inactive or fails within 1 year
Third-party services (e.g., VPN, canva, Jetbrain) fail within 1 year

WE DO NOT ACCEPT RETURN WHEN

Customer changed his mind or did placed an order by mistake(due to nature of a digital item, we do not allow returns for this reason)

Software is not compatible with customer hardware (software compatibility is entirely a responsibility of the customer). example 1, purchases a windows software package for a MAC machine example 2, purchases a product suitable for windows 10 only, but has a windows 8 operating system.

Buyer orders the wrong product after failing to read the full description, Keys purchased for the wrong version or wrong product due to customer error.
Purchases made more than 30 days ago
Buyer cannot download or install software due to poor internet or lack of technical skills
Product Key fails due to system tampering (e.g., cracked activations)
Activation is attempted after using third-party tools
Office 2016/2019/2021/2024 (Phone Activation): keys can only be activated once, on the same device.
Office 365 (Third-Party Domain): no refunds for forgotten passwords after first change

Activation Support

If your Product Key does not activate:

Send a full-screen screenshot of the error
Include the current date and time in the screenshot
Email this to support@techubiz.com

You must report any activation issues within 30 days of purchase. After this period, we cannot provide replacements.

Refund Timeline

Initiation: Within 1–7 business days of approval
Transfer: Refunds may take 2–14 business days to reflect in your payment method, depending on your provider

Final Notes to Buyers

Store your Product Key securely after delivery
No refunds or cancellations after the Product Key is sent
For support, reach us at info.techubiz@gmail.com or call 0769136424

Thank you for choosing techubiz.com — your trusted source for genuine digital licenses in Sri Lanka!

By placing an order on our site you automatically agree with our Return Policy. We reserve the right to change or modify any of the terms at any time.