Commitment to Buyers

At techubiz.com, we are dedicated to offering genuine software licenses at affordable prices while ensuring the best possible experience for our customers. Please review our policies below to understand your rights and responsibilities as a buyer.

Refund & Return Policy

Digital License Refunds

Digital licenses can only be refunded in the event of a technical failure. We do not accept returns or issue refunds for licenses that have already been activated.

To request a refund, contact us within 30 days of purchase at support@techubiz.com, including your order number and license key.

āš ļø Note: Techubiz.com is not responsible for local system issues (e.g., OS corruption, malware, hardware faults) that affect software performance.

Our Promise

We strive to accurately describe and deliver all our products and services. If a license key is defective and weā€™re unable to resolve the issue, we guarantee a replacement or full refund.

Product Key Delivery

  • Delivery Method: Email/Website only
  • Processing Time: Typically within 1 hour of purchase approval, but may take up to 24 hours
  • Confirmation: A confirmation email with your Product Key will be sent to the email used during checkout
šŸ’” Important: Product Keys are digital goods and cannot be returned once delivered.

Warranty and Refund Policy

  • 1-Year Warranty for reinstallation or PC reset cases
  • Free chat/email support during the warranty period
  • No replacements or refunds after the warranty period ends

Refunds are provided if:

  • The key is defective and we are unable to fix the issue
  • We fail to deliver the Product Key via email
  • Office 365 domain or subscription is inactive or fails within 1 year
  • Third-party services (e.g., VPN, Lynda, GitHub) fail within 1 year

No Refund in the Following Cases:

  • Buyer orders the wrong product after failing to read the full description
  • Buyer cannot download or install software due to poor internet or lack of technical skills
  • Product Key fails due to system tampering (e.g., cracked activations)
  • Activation is attempted after using third-party tools
  • Office 2016/2019/2021/2024 (Phone Activation): keys can only be activated once, on the same device. No support after 3 months
  • Office 365 (Third-Party Domain): no refunds for forgotten passwords after first change
šŸ”§ If activation fails, use Microsoftā€™s support tools to clean up previous license traces before retrying.

Activation Support

If your Product Key does not activate:

  • Send a full-screen screenshot of the error
  • Include the current date and time in the screenshot
  • Email this to support@techubiz.com

You must report any activation issues within 30 days of purchase. After this period, we cannot provide replacements.

Refund Timeline

  • Initiation: Within 1ā€“7 business days of approval

  • Transfer: Refunds may take 2ā€“14 business days to reflect in your payment method, depending on your provider

Final Notes to Buyers

  • Store your Product Key securely after delivery
  • No refunds or cancellations after the Product Key is sent
  • For support, reach us at info.techubiz@gmail.com or call 0769136424

Thank you for choosing techubiz.com ā€” your trusted source for genuine digital licenses in Sri Lanka!